I need an invoice each time my card is charged. How do I get one?

If you need an invoice for your Maxar imagery purchase, you have a couple of options depending on when you need it:

Invoice After Purchase

Once you’ve successfully placed an order in the Maxar Connect app, you can:

• Go to the "My Orders" tab in the Maxar Connect app

• Locate your completed order

• Click the green invoice icon next to the order ID to generate and download your invoice as a PDF.

If you have trouble accessing it, feel free to contact us at [e-mail].

Invoice Before Purchase (For PO-based or corporate payments)

If your organization requires a formal invoice before placing an order (e.g., to submit a Purchase Order):

• Please reach out to us at [e-mail] with your request

• Include the desired product(s), AOI (Area of Interest), and estimated tasking date range

• Our support team will assist you through the manual invoicing and order processing workflow

Tax or VAT Exemptions

You can update your Tax/VAT ID in your account before placing an order:

• Go to My Profile > Manage Payment

• You’ll be redirected to Stripe’s portal

• Click Update Information, enter your Tax/VAT ID, and save

Note: Tax or VAT exemptions only apply to future transactions. We cannot modify or refund taxes on already completed purchases.